Giving Our Customers More for the "BUCK"
Incarcerated Supermarket.com
Welcome To Our Love One Care Package Super Store
Menu
Menu
At IncarceratedSupermarket.com we are committed to providing a seamless and dependable shopping experience for our valued customers. Because product availability may change due to inventory fluctuations or supply chain constraints, certain items may be unavailable at the time of fulfillment. In such cases, we may need to substitute the unavailable item with a comparable product. Any substitution will be similar in type and of equal or greater value, ensuring your order is completed while maintaining the quality and standards you expect from us. Please review the following guidelines regarding our substitution policy.
By placing an order with Incarcerated Supermarket, you acknowledge and agree that items listed on our website are subject to availability. While we make every effort to maintain accurate and up-to-date inventory, certain products may be out of stock or discontinued without prior notice. If substitution preferences are enabled on your order, we reserve the right to substitute unavailable items with suitable alternatives to facilitate timely order fulfillment. **IF YOU ARE USING SHOPPAY, THE ORDER WILL DEFAULT TO ACCEPT SUBSTITUTIONS UNLESS YOU SPECIFY OTHERWISE IN ORDER NOTES**
Our team is trained to select substitutions that closely match the original item in terms of quality, size, quantity, and price whenever possible. Substitutions may include products of the same category or similar items already on your order, ensuring you receive a comparable option that meets your needs with minimal disruption.
To ensure timely processing and delivery of all orders, we are unable to contact customers individually regarding substitutions. If your order permits substitutions, our team will handle them in accordance with this policy to prevent any delays.
Your satisfaction is our priority. If you prefer not to receive substitutions or have specific preferences regarding replacements, please indicate your preferences in the designated section during the checkout process. In the absence of substitution instructions we will proceed with substitutions at our discretion to ensure your order is completed in a timely manner.
If a suitable substitute cannot be provided, or if you are dissatisfied with the substitution offered, you have the option to request a refund for the unavailable item. Refunds will be processed in accordance with our refund policy, and any applicable refunds will be issued to the original payment method or as store credit, depending on your preference.
We are committed to ensuring that all substitutions meet our strict quality standards and are comparable to the original items in terms of value and functionality. If you have any concerns about the quality of a substitution, our customer support team will be happy to assist you.
Your feedback is important to us. If you have any questions, concerns, or special requests regarding substitutions or any aspect of your order, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with us is exceptional.
We reserve the right to revise or amend this substitution policy as needed to accommodate operational adjustments or comply with legal requirements. Customers will be notified of any relevant changes when applicable.
By placing an order with IncarceratedSupermarket.com, you acknowledge and agree to the terms of our substitution policy as outlined above. We sincerely appreciate your trust in Incarcerated Supermarket and look forward to serving you.
If you have any questions or require further assistance, please reach out to our customer service email address.