Giving Our Customers More for the "BUCK"

Incarcerated Supermarket.com

Welcome To Our Love One Care Package Super Store

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Shipping Policy

We are committed to processing and delivering orders quickly and efficiently. Please review our shipping guidelines below.

Order Processing

All orders are processed and shipped within 24 hours. Our team currently operates seven days a week, including Saturdays and Sundays, to ensure timely fulfillment.

Orders placed by 11:00 AM will be shipped the same day at no additional cost. Orders placed after 11:00 AM will be processed and shipped the next business day.

Shipping Method

All packages are shipped via UPS.

  • Estimated delivery time: 1–2 days from the time the package leaves our facility
  • Tracking information: Provided once the order ships
  • Delivery confirmation: Sent once the package has been delivered

Please note that delivery times begin after the package has left our facility.

Shipment Notifications

Once your order has been shipped, you will receive:

  • A shipping notification email
  • Tracking details
  • A delivery confirmation once the package has been delivered

If any items in your order are out of stock, you will be notified by email before shipment.

Delivery to Correctional Facilities

Our responsibility is to ensure that your loved one’s order is successfully delivered to the designated correctional facility and to obtain signed proof of delivery from correctional staff.

Once the package has been received and signed for by correctional staff, control of the package is transferred to the facility. We do not have control over:

  • Internal facility processing times
  • Package distribution to inmates
  • Package status after it has been accepted by the facility

Assistance After Delivery

If you have questions about an order after it has been delivered, please contact the correctional facility directly.

We recommend requesting to speak with your loved one’s guidance counselor, who can provide additional details regarding orders that have already been delivered and signed for by correctional staff.

Holiday Delivery Guarantee

To ensure delivery during holiday periods, orders must be placed at least 7 days in advance.